3 Lessons on Underwear & Better Sales & Marketing

Posted by Jack Derby, Head Coach on Thu, Mar 31, 2016

Back in the day, you probably remember your mother warning you about making sure that you were wearing clean underwear "because if you're in an accident, and they bring you to the hospital, then, you want to make sure that you don't have dirty underwear".  I must admit I didn't think about this a lot during my various ER experiences of broken bones after falling off my bike or crashing into trees while learning to snowboard. Actually, there never seemed to be any checklist at the ER asking about the health or even the cleanliness of my underwear.

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Tags: sales coach, sales planning, sales tools, Sales quota, sales culture

Live to Learn, Learn to Teach

Posted by Jack Derby, Head Coach on Thu, Mar 24, 2016
Learn a little about Sales, learn a lot about Sales...everyday


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Tags: sales, business planning, how to write a business plan, Tufts Marketing, marketing interns, marketing plans, how to write a marketing plan

3 Rules You Need to Know About Finance & About Sales

Posted by Jack Derby, Head Coach on Thu, Mar 17, 2016

My first real job out of BC, after returning from three years in the Peace Corps, was as a Purchasing Expediter working for Honeywell's new minicomputer group.  In a work-hard, work-harder, baptism-by-fire-environment in which you either performed or were fired, I quickly learned the realities of purchasing, inventory control and production.  A great education and a great company...even though they missed the whole mini-computer thing..which prepared me well for a long career at Becton Dickinson Medical Systems-another great company with solid management development programs allowing me to eventually rise through the ranks.

But, all through that development process with more and more training, and more and more education programs, the complexities of P&L's and balance sheets always eluded me, but since I had by then become president of various companies, I had the luxury of hiring the best CFOs at Datamedix (Bob Badavas, currently CEO of Plum Tree, is a superb example) who were much better in Finance than I would ever be.  

Those experiences led me to adopt a simple axiom that I use today with all of the managers in all of our customers:

"Your job is to hire people who are much better than you in their own skills"

Today, although I believe I'm now pretty fluent in everything Finance, my three simple Finance rules that always guide me to success are...

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Tags: sales management, sales coach, sales management coach, sales management training, Sales quota

Events & Activities-3 Ideas to Maximize Your Impact

Posted by Jack Derby, Head Coach on Thu, Mar 10, 2016

What's an Event?  What's an Activity?

Today's my birthday.  

I was born at 10 minutes past midnight in Chicago's Cook County Hospital in a blue collar, South Side neighborhood of meat cutters and steelworkers and the home of my first generation Polish grandparents.  Wonderful people and wonderful memories that I still remember today since they were most often wrapped around events surrounding birthdays, Catholic holy days, marriages and funerals. All of these events are for me indelibly marked through emotions, the rituals of the church, and, of course, being Polish, the smells and kitchen sounds of unbelievable food piled high on huge oaken dining room tables.

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Tags: sales tools, Sales quota, sales plans, sales meeting

3 Ideas on How to Plan for 'The Ides of March'

Posted by Jack Derby, Head Coach on Fri, Mar 04, 2016

We've all heard the saying, "Beware the Ides of March." 

It's one of the most popular quotes from William Shakespeare, a man who may honestly be one the most quoted authors in history. The actual quote is from Shakespeare's tragedy Julius Caesar (1599). The warning is uttered by a soothsayer who is letting Roman leader Julius Caesar know that his life is in danger, and he should probably stay home and be careful when March 15th, the Ides of March, rolls around.

But as you might already know, Caesar doesn't stay home on March 15th, and he is murdered halfway through the play. His death does not come as a surprise to the audience. Yes, he was warned. But history already told us that on the actual date of March 15th, 44 BC, the real Julius Caesar was violently murdered, stabbed 23 times by a mob of senators who were led by his protégés and supposed 'friends' Cassius and Brutus, which led to the other often quoted phrase of... "Et tu, Brute?"

Given our super-heightened awareness of current politics as a result of this week's 'Super Tuesday' the upcoming "Ides of March" will most likely only reinforce the positions of the current front runners and the rapid march to the conventions.  

However, in the real world of running our companies and managing our sales and marketing for the balance of 2016, the Ides of March, do require...

  • ...a hard look at the black and white results achieved through Q1 
  • ...an objective assessment of individual quota performance 
  • ...firm personnel decisions as to (1) where to invest your own time and more training, (2) where to let go and (3) where to spend your own time as a sales manager/supervisor/boss/coach.

#1.  Figure out Where do you need to Apply your own time

Let's assume that you're going to be "on plan" at the end of Q1.  First, and most importantly, a big CONGRATULATIONS  for this achievement!   You should feel very proud of your tenacity and leadership having made it through a tough quarter marked by wild stock market swings, plummeting oil prices and the unknowns caused by China. All opportunities for buyers to hesitate to buy.  And then, if those clouds of confusion weren't enough, remember all of the non-selling time that resulted from your January kickoff sales meetings in January.  

Now, with the final push of the last three weeks of the quarter, the question you need to start thinking about is where do you need to apply your own, very limited time,  as a manager, once the quarter ends and the results are tallied up?
Assuming that you're working an average of 70 hours a week, your success for the balance of this year will be determined by your ability to best utilize your own time with your salespeople.
  • Do you work on the bottom 20% of your performers or just replace them?
  • Do you spend your own time selling into the company's key accounts as the Player/Coach?
  • Do you try to move the middle average achievers to the right?
  • Do you focus your time on the right side of the sine wave, the top 20% and make them better?

My recommendation is always that you need to focus your very valuable and very limited time focusing on the right side of the sine wave!  You need to collaborate with your top 20%, the critical Sales Warriors, and provide them with the time and advanced training to move them and your results to performance that exceeds 100%.  The data on this math is very specific, and the example above, based on a $200 million quota, shows that by applying time and resources to the top 20%, results can improve by as much as 23%.

#2.  Replace the bottom 20% and don't look back

This is where you earn your pay as a manager since you need to make the tough decisions, and you need to make them now right at the end of this quarter when you still have time to make personnel changes that will pay off in Q3 and Q4.

  • First, forget the axiom of "some revenue is better than no revenue".  That's a rookie manager mistake, and it's merely a question of the amount of time that it will take before that person in the bottom 20% falls further and further behind.   The world of sales management has proven time and time again that "nothing ever gets better by itself", so if you really believe that you can improve that person or that group of people who are the bottom 20%, you will need a very specific week-by-week improvement plan that not only invests training time and resources into those individuals, but will also capture a fair amount of your own time.  Nothing will get better by itself, so you need to be very specific and objective as to exactly what you're going to need to do with these individuals. 
  • Second, admit that you probably just made a bad hire.  It is what it is, but in "The Derby Rules of 6's & 9's", we have piles of research that paint the scenario below:

    Question:  "When did you first realize after hiring that that salesperson's performance and abilities were less than you had expected?"
    Answer:  "Probably 6 or 9 weeks after they started!" 
    Question:  "When did you actually do something about it in terms of specific performance improvement plans or termination?"
    Answer:  "6 or 9 months after they were hired!"
    Question: "Why did you wait so long?"
    Answer:  "I hoped that she or he would get better, and, in the meantime, some revenue is better than no revenue"


My guess is that the current 2016 sales plan was most likely crafted back in November and "sold" to your various bosses at the December board meeting.  

It's time to dust this off, take a new look, revise a number of tactics and codify an entire list of updated best practices to be polished during the balance of the year.



  • Put a date in the calendar right now to get the sales team together for a planning day during the first week of April.
  • Our recommendation is always that the planning process is actually much more important than the plan that results. This is the perfect time to collaborate, engage and empower your salespeople in working together as a team.
Once the plan is finished, then make sure that it is well communicated to everyone else by holding one or two town meetings with your marketing, service and support organizations.  We all say, of course, that everyone's job is to sell, but too often we do not take the time to explain that direction and those tactics outside of the sales group.
Just a couple of ideas to think about this weekend as we approach 'The Ides of March'.


 Head Coach  

 Derby Management...for 25 years
 -Sales & Marketing Productivity Experts
 -Business & Strategy Planning Specialists
 -Senior Management Coaches for CEOs & VPs

 Box 171322, Boston, MA 02117
 Jack's Cell: 617-504-4222 



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