Derby Management's "Competitive Edge" Blog

a bASIC law of physics -Time is finite!

• It can't be lengthened, shortened, bent, borrowed or stored!
• Nowhere is that more definitive as in Sales. The quarter ends, quota points on the board. Done!
• College the same way.  The semester ends, grades are given, GPAs are calculated.  Done!

At any university, a semester is about 13 weeks long with most classes meeting once a week, taking a total of 3 hours and bringing x number of credits depending on the university and the undergrad/grad level.  Sounds like a long time, but then we need to mix in normal holidays, 3-day weekends, extended holidays, spring breaks, on-campus recruiting weeks and sometimes very short "winterships"...just to add to the confusion and the crush on time.

This Wednesday !

And so it was on Wednesday, that we held the last of our three hour "content classes" with guest speakers, Ashley McManus, a rock star alum from our course and now Marketing Director at Affectiva, and also our very close friend, Jamie Turner, author, professor, international speaker and blogger and star of the 60 Second Marketer, talking about the rapidly changing-by-the-minute-world of social.  A great way to bring this semester to a close.  

Also, on the last day of actual classes, I always provide my outgoing 30ish students with my thoughts on what comes next in the way of jobs, careers  and business in general.  These comments additionally sum up much of what we have been doing over the prior 13 weeks in what I call "the marketing of me" as we move back and forth between the world of applying sophisticated marketing expertise and tactics for their companies to doing the same for their first jobs next May or internships next summer.  It all works!

Now, to finish the semester, the team has to complete their final presentations during the next two weeks and hand over their full marketing plans to the management at their companies.  Six companies, five or six juniors and seniors on a marketing project team.  The companies range in size from funded startups looking for full marketing plans to large corporations wanting to launch a new product or service into a new sector.  Industries are very diverse ranging this semester from toys to cars parking to hospice to software in a variety of markets. 

To make it all very real, management provides 40% of the course grades while I am my expert team of four TAs grade 60%.  It all works!

If you are interested in applying for one of these semester-long marketing projects, just connect with me right away by text at 617-504-4222, email at jack@derbymanagement, or through LI, and I will send you the instructions and talk through any questions you might have.  The syllabus and the projects go out to the new, already over-sold, class on December 26th.  It is a very rewarding process on both sides of the zoom screen.

AS LONG AS WE'RE DISCUSSING TUFTS... 

I have some gifted 2020 alums and many 2021 Seniors who are highly capable and are looking for entry level sales and marketing positions.  My computer science majors are not having any difficulty in finding jobs, nor are my finance-oriented students who have been interning for the last two summers in Wall Street firms.  Given the state of the current economic questioning, the same cannot be said for many of my other students and recent alums. 

If you are considering hiring an entry-level person as...

• a marketing or sales intern part time for the spring semester and/or full time for the summer 
• a full time marketing or sales person who graduated in May ( I have 2)
• a full time marketing person graduating with an MBA from BU in May.
• a full time marketing or sales senior graduating in December  (I have 1) 
• a full time marketing or sales senior graduating in May  ( I have many)

Just connect with me since I have numbers of bright, hard-working, and driven individuals that I would highly recommend...all of whom, of course come with "The Jack Derby Seal of Approval" .

Have a great day selling today! 
Please celebrate a very safe Thanksgiving !

CONFIDENTIAL SOUNDING BOARD

If at any time, you have a need for a confidential sounding board in business planning or for Sales or Marketing, just connect with me at any time.  Text or email me, and I will quickly set up a call. 

I'm a pretty good listener. 

Obviously, no cost for a call or two; just an opportunity to listen intently and make a few recommendations based on decades of experience.

I've had the privilege of teaching at MIT and Tufts for 20 and 15 years respectively. The experience...

• Blends in perfectly with my other passion of consulting in sales, marketing and business planning
• Reminds me of just how much I still do not know, and my requirement to be a life-long student
• Provides me with continuing opportunities to catch up with and engage my alums.

With teaching every Wednesdays at Tufts, I always have a process (should not be surprising to anyone who knows me) to making sure that everything is in place since I well know by now that both time and students are unforgiving.

With the end of the month, and my last day of selling activity for October, I'm reminded this morning of the business of every business...no matter what it is....even if it's coffee. 

As I started this morning with inches of snow on the ground and what will be many cups of Keurig Sumatra Dark Roast during the day today, I'm drawn to think about the value and therefore the marketing, the selling and the pricing of coffee.  I had the unique opportunity years ago to work with the Keurig team of entrepreneurs and the initial investors when they were just starting the company figuring out the market, the various sales channels and hiring their first experienced head of sales. Lots of hard work, very exciting on-the-ground and in-the-weeds entrepreneurship which led to an exceptional growth opportunity. 

Mid-Point in the Semester...

As I approach the mid-term point in my classes at Tufts and MIT, once again, I realize how much of my personal time is as a professor teaching and working with my students, and how much I'm in a role of being a student myself in actually learning and applying new content. 

Nowhere is this more evident than in my courses in Sales and in Marketing, which, even pre-Covid, were undergoing extraordinary rapid change every semester.  It used to be that material I put together in the summer for the fall semester would be okay for the following spring semester, and I could use most of the same content for both Tufts and MIT. No longer!  Last year, I changed 30% of the content going into the spring 2020, and then changed 70% of that material in prep for this fall's semester. This coming spring, I'll probably just start over from scratch again.

Now, deep into 2020, there really is only one mandatory rule that has not changed in Sales and Marketing, and that is to focus more heavily than ever before on marketing and selling customer value and not on you, your products or your services.  2019 evidenced the massive push into the strategy of "value selling" and the tools that go along with it, which has never been more critical than now when buyers are hyper-focused to the metrics of the value brought to their companies.  Add to that the necessity of identifying and marketing directly to personas who today have zero time to waste with old-school salespeople and antiquated marketing tactics.  

Yes, it's the end of a week, and right in line with our weekly Friday morning blog, and since it's been a blogging kind of week, I thought that I would share a couple of insights into why we consider blogging the most critical #1 Inbound Marketing tool!   

First, some basic definition, and although I live in an Inbound Marketing world and personally love blogging, I frequently get asked "just what is a blog?".  More often than not, I find out that the vast majority of small and mid-size companies don't blog at all...although a senior manager I might be talking to "has been thinking about it" for some time.

I heard from many of our blog subscribers about last week's NYT article on my tiny Vermont town of Winhall. [The Virus Sent Droves to a Small Town. Suddenly, It’s Not So Small. ]

- A very human and objectively correct article

- Filled with real facts about the boom in real estate 

- Yes, Scott, a very good friend, is  "One Cranky Dude"

- Yes, lots of change...all very healthy change for VT. 

Scott Bushee, a solid 6th generation Vermonter, is the supervisor of Winhall’s transfer station (do not use the phrase "town dump" around Scott), spent the summer training all of the newcomers in recycling. “The minute you come through that gate, you’re in Scott’s country,” he said. “I’m the dictator here.”  Scott is also the Town Moderator. and he runs the annual town meetings with the same level of practical, no-nonsense, direct-talk that he does everywhere...including his FB posts. We could have used him the other night as the moderator of the most embarrassing management debacle ever.  

Scott's a 6th generation Vermonter, just like me, and I could hear his Vermont accent when I read in The Times...“Now you’ve got to deal with Vermonters,” he said. “They will tell you straight up. I try to do it as politely as I can, but if you push the envelope, things are going to go sideways because right now the closest word I can tell you is it's sheer pandemonium.”

I'm in Winhall this morning, where it's a balmy 50 out by the barn, and what I've seen during the summa' because of the emigration out of NY and CT is that...

• there are zero houses for sale other than the worst teardowns and even those have bids
• Mike, my broker for my "extra five acres" of land up on the ridge is getting lots of calls
• the post office ran out of available P.O. boxes in mid-June.
• electricians and plumbers are booked until Christmas.
• a simple pane of glass for the window broken by my lawn guys took 8 weeks to replace
• complaints about bears have quadrupled.  

All of which represents change, and from my perspective, very healthy change in a town and in a state that has been eroding for years.  Yes, Vermont is very picturesque, and yes, that smell of fresh cut hay in early July and the perfect photo of fall leaves taken out by the dairy farm is all very wonderful, but the harsh reality of the real Vermont is that it's a tough place to live, and an even tougher place to find good jobs.

• Drive 10 miles out of the ski towns, and you're in rural America with a declining population
• Other than retail, and those jobs are now disappearing, real, good-wage jobs are non-existent
• Drug addiction has been declared an epidemic by two governors with no sign of abatement
• Energy costs are the highest in the US save for Hawaii 
• Don't get me started on senators Leahy & Sanders, neither of whom do much for VT.

Bottom line of any small town and of any small business, new people bring new ideas and vitality.  New ideas create new businesses and new jobs.  New jobs bring money and the flywheel keeps turning.  

With new families moving into the town doubling the size of the local school population (which had been declining for a decade plus) and bringing new ideas, new energy and new dollars into a fragile economy, this change in Winhall is very positive creating a new sense of vitality and experimentation that comes only from new young families.  

“It’s hard to know who is living in what house,” said Ms. Elanor Grant, 50, who is also Winhall’s treasurer, registrar of deeds, tax collector and presiding officer of elections. 

She is also the ex-wife of Mr. Bushee. It is an amicable divorce; recently, when a wasp became lodged in his ear canal, she rushed over to his house with tweezers.

...only in Vermont!

Embrace the Opportunity 

Absolutely, the chaos created as a result of Covid has been and continues to be a disaster.  We know what to do to protect ourselves, our families and our employees, and we're also fact-based enough to know that this problem will continue deep into 2021. The harsh reality of the virus was brought to the forefront in the early hours of this morning with the announcement of the president and first lady testing positive.  

We're facing a long winter ahead, and from the perspective of our own businesses, we now need to focus on what we can control and bring our positive energy, our expertise and our innovation to the forefront of what we are doing every day for the balance of this new quarter.

Winhall is never "going back" and neither will the professions of Sales & Marketing 

• Many of the age-old tactics of Sales & Marketing have been out of touch with customers and prospects for years.  In B2B tech sales we've known for years that 70ish% of prospective buyers have reported that their first meeting (both phone calls and F2F meeting) with a salesperson was a waste of time, and that they would never take another call or meeting.  And yet salespeople have continued to relentlessly batter down the doors with more and more blind emails and cold calls that make a used-car salesperson look good by comparison.  
• Sales & Marketing success today is all about demonstrating customer value.  Unless our sales and marketing messaging and outreach tools can demonstrate fundamental financial value to both prospects and customers, we're just an unnecessary interruption in an environment where no one anymore has any extra time or desire to listen to yet another empty statement which is focused on the seller's table and not the buyer's.
• Live trade shows are gone forever.  We've been trying to kill this antiquated time-sink of energy and money for decades, and the stats have told us for all of those decades that the cost per lead was 10X the cost of any other form of marketing, but we've continued to play the trade show game.  Maybe it was because we were afraid what our competitors would say when we didn't show up, or that we often used that same time for training our salespeople since they all felt that they needed to be in the booth.  Very simply, no one is going back to live trade shows ever!  Virtual trade shows and conferences, sure, but physical meetings?  Who would take that life and death risk?  Remember that the infections from the Biogen conference in Massachusetts in February started from just one person and has now been traced to over 20,000 direct infections.

Like Scott Bushee and Eleanor Grant and the 769 residents of Winhall, embrace the change, figure out the new opportunities that this time provides and experiment with new marketing and sales tactics during the next 60 days as you now turn your attention to closing Q4 and the year ahead of plan...still plenty of time to do that! 

I'm headed out to the general store for a breakfast sandwich before my 9:00 AM sales meeting this morning !  

Have a great day selling today as we push forward into embracing the changes of this fall and Q4

CONFIDENTIAL SOUNDING BOARD

If at any time, you have a need for a confidential sounding board in business planning or for Sales or Marketing, just connect with me at any time.  Text or email me, and I will quickly set up a call. 

I'm a pretty good listener.  Obviously, no cost for a call or two; just an opportunity to listen intently and make a few recommendations based on decades of experience.

Darn cold at 29 last Saturday out by the Vermont barn. Jumped on the ATV to work through the woods and get up to the pond where I noticed that the swamp maples were already turning even though the big foliage week is still a couple of weeks from now.  Always good for the Vermont economy when leaf-peeping ties into a long weekend.

I've been a student of marketing now for decades.  I teach it, I practice it, I study it, and I always seem to be running fast just to keep up...which is exactly why marketing is so exciting today.  So that I never overthink the subject, the profession or its complexities, I always come back to the simplicity of Regis McKenna's iconic February, 1991 HBR article, "Marketing is Everything", which still rings true today...maybe even more so today...as I re-read this morning just one paragraph from the article.

A solid summa' in spite of Covid, social unrest, racial injustice, job losses, business closings and then of course, the back-biting and mud -slinging of the election, but other than that...a solid summa'!