Derby Management's "Competitive Edge" Blog

Walt Garrison, who was a legendary football player at Oklahoma State and the Dallas Cowboys, often provided this quote when speaking about delivering straight talk...

Tags: sales productivity, sales management effectiveness, sales management coach, sales jobs, sales management boot camp

Interesting comments from a number of readers on a blog I did back in February on what it takes to become a sales leader.  I realized as a result of that blog and the comments and questions that I received, that I knew a whole lot more about what a sales leader is not, than what a true leader of salespeople really is.

For example, I know that a sales leader is not...

• Captain Command & Control
  This guy is all about gruffness and full blunt force, marked by swearing and shouting in public coupled with a list of not-so-veiled threats about being fired.  
  
  The result in what he creates is always a small salesforce of dispirited workers who run for cubicle cover and start looking at their shoes every time "The Captain" marches into the office.  You would think that after all of these years, this dinosaur had finally been bogged down in the tar pits of the 1980's and been classified as extinct, but he's still out there shouting even louder since all of the good salespeople have already jumped off of his ship.    
• Mary Micromanager
  Mary isn't quite sure what exactly her leadership role is as a new sales manager since she quickly rose through the ranks from BDR to sales rep to team leader and is now a district or regional manager.  
  
  As a result, she never really had the time or the support from her managers to be properly trained and, as a result, she was just thrown into the deep end of the pool to see if she would either sink or swim.   Mary has now become the ubersalesperson looking for more and more detail and constantly doing activity follow up with her team while she basically drives them nuts.   What Mary has not yet learned is that there are manager roles, like Player-Coach, where she can bring real value to the team and allow them the freedom to do their front line job... perhaps in many cases better than she could do it.
• Tommy Technology 
  T2 is a manager who is all about technology and replacing F2F field salespeople with inside sales teams armed with highly integrated CRM platforms and a variety of apps.  
  
  I'm all for integrating tech stuff into sales processes and strongly believe that technology platforms like Insight Squared, Hubspot and Brainshark, wrapped around formal sales processes, can improve average sales productivity by 25%.  But, the problem with having Tommy as a manager is that he has forgotten about delivering customer value, and he's run way too fast right to the edge of the cliff never looking back to see if his salespeople are following him or are just going to watch him jump into the abyss shouting... "Good riddance, Tommy."

So, just what is Sales Leadership?

So, as I said, I'm pretty good at understanding what sales leadership is not, but I'm still pretty sure that if I had to teach even a general 101 course on leadership, let alone sales leadership, I would not have much to say after the first or second class.

As a result, I've been packing up the summer beach bag, that hangs quietly in the garage all winter amid various beach towels and chairs, with a variety of books and downloaded articles that I've come across this year as I try to figure out just what being a sales leader is all about.   

A good place for me to start was this article from McKinsey on...
"The BullS--- of Leadership."  I also thought that it's something that you might also find worthwhile.  Since so much of defining "leadership" is to provide examples, most of the books that are referenced in the article are about individuals.  My intent is to read through a number of them during the summer...in between my normal prep reading on the beach for next semester's marketing course at Tufts and MIT's business planning classes.

 

Master of the Senate, (about Lyndon Johnson) by Robert Caro

The Power Broker,, (about Robert Moses), by Robert Caro 

Steve Jobs, by Walter Isaacson

Team of Rivals (about Lincoln) by Doris Kearns Goodwin

Influence of Science & Practice by Robert Cialdini

 

 

 

Need Your Guidance & ideas...

Given all of this reading about sales leadership and sales management, I and the rest of the partners at the firm could use your help, guidance and opinions.

For approximately 15 years, we've run twice-a-year Sales Management Boot Camps.  Limited to 20, maybe 25, individuals who are managing other salespeople, these 2.5 day programs held in the unique setting of the MIT Endicott House, 20 miles outside of Boston, focus on a wide variety of sales leadership topics crossing an equally wide variety of industries and markets.  We've found that the industry variety is actually key to the success of these programs since managers can openly discuss their issues in a confidential environment where there are no competitors, but there's deep experience in size, in type and in the industries of the attendees.

Taught by my guys and a number of well recognized sales management experts in the Boston community, we're gearing up for another program in November.   The question that I would greatly appreciate your guidance on and direction for is simply...

"If you were to come to a sales management leadership program, what would you want to learn?"

Your help would be very much appreciated. Thanks!

 

IT'S TIME TO TUNE UP YOUR OWN BUSINESS & MARKETING PLANS

Also, since you're now deep into Q2, you just may want to put aside a day during the next two weeks to refine and update your 2016 Business Plan, or at least your 2016 Sales and Marketing Plans.  To get you started, click here and receive a downloaded copy of our Writing the Winning Business Plan, 2016 edition.

Another opportunity for preparing now for Q4 is to do the same type of "relook" at the basics of your 2016 Marketing Plan after reviewing our ebook on "How to Write a Marketing Plan". This consists of mostly solid basics and tactical structure stuff...which just might be the perfect thing to do right now before you dive too deeply into Q3. 

...and, of course, if you just want to talk through some of where you are right now and use us as a confidential sounding board...or do a short Whiteboarding Session with any of us, just email me, and we will work out a convenient schedule.

Good Selling!  

   

 Head Coach  

 Derby Management...for 25 years
 -Sales & Marketing Productivity Experts
 -Business & Strategy Planning Specialists
 -Senior Management Coaches for CEOs & VPs

 Box 171322, Boston, MA 02117
 Jack's Cell: 617-504-4222 

     

 

 

Tags: sales, sales tools, sales management training, sales management boot camp, sales leadership

Every morning, I leave the beach very early and make the one hour trek into Boston so that I'm able to be at the club when it opens for my daily workout . Good to start the day off with a bit of structure, plus the drive gives me the opportunity to think through the day while listening to Bloomberg News from London.  For the last couple of days, a good portion of those news stories have been about the massive Greek debt problem which everyone, except the Greek government, seems to understand.  Pretty simple problem to understand-less than 50% of the population doesn't pay any taxes.  All I know is that this problem, created by a second-rate country 10,000 miles away, has had a negative effect on everyone's stock portfolio and is a speeding train wreck headed for the cliff.

Tags: sales productivity, Sales Optimization, sales management effectiveness, sales management coach, sales planning, sales management training, sales plans, sales management boot camp

Most mornings when I'm getting ready for the day at the gym after working out, I find myself shaving in the sink area near Dr. Steve, a world-renowned surgeon. Over the years, I've gotten to know him very well, and recently he's been a wonderful sounding board for me as I maneuvered my way through the maze of hospital procedures, protocols and processes.

Tags: Sales Optimization, Sales Best Practices, Sales Management Best Practices, sales management effectiveness, sales effectiveness, sales enablement, sales management training, sales optomization, sales jobs, sales management boot camp

April 1st

Tags: sales productivity, Sales Optimization, Sales Best Practices, sales management training, sales training, sales boot camp, sales management boot camp

A friend of mine just became the head of a large bank, which is one of our larger customers.  A solid and very comfortable guy that your first reaction to is... "I'd just like to sit around talking to to him".  Ex-football player from Dartmouth who now maxes out on a couple of Tough Mudders every year.  Great family man, just a nice guy, who is very focused on what he and his managers need to do in terms of performance and accountability. 

Tags: sales productivity, Sales Optimization, Sales Management Best Practices, sales management effectiveness, sales effectiveness, sales enablement, sales management training, sales training, sales plans, sales management boot camp, strategic planning

Monday's Boston Globe:  Just after 7 Sunday evening, with 2.9 more inches of fresh snow blanketing Boston, the National Weather Service announced that the city had notched its snowiest winter since records started being kept in 1872.

Tags: sales productivity, Sales Optimization, Sales Best Practices, Sales Management Best Practices, sales and marketing best practices, sales planning, sales management training, sales management boot camp, sales producitivity

As we move through March and the end of the first quarter, I always regard this time of year as a critical experiment of the new ideas, new strategies, new tactics, new activities and new people that you and the team planned for way back in October and November.  I like to think that both company-wide business plans and departmental-specific sales plans always work because, whether or not they result in the actual forecasted numbers, the planning framework that has been created is actually more important than the results since it provides a consistent process and structure that you can refine and refine again during the balance of the year.  By keeping to this process consistently, I guarantee that you will ultimately get to your goals and objectives.

Tags: sales productivity, sales coaching, Sales Management Best Practices, sales management effectiveness, sales effectiveness, sales enablement, selling, Sales quota, sales training, sales management boot camp, strategic planning

Here we are at the beginning of the last month of the quarter, and as managers and sales professionals, we're consistently reviewing ....

Tags: sales productivity, Sales Optimization, Sales Best Practices, Sales Management Best Practices, sales and marketing best practices, sales, sales management, sales plan process, sales effectiveness, sales enablement, sales planning, sales management training, sales management boot camp

What's Important?

Two weeks ago, I underwent bypass surgery at MGH. "Big Success" is all I wanted to hear, and those were the exact two words scribbled boldly across my discharge papers.  What's ahead are a few weeks of recovery and exercise, and then, just as I have heard from hundreds of blog readers and Facebook friends, "better than before".  That phrase by itself raises a lot more questions, and one of the most important of those to be answered is that of "What's Important?".

See, I thought that I was already "better than before", and have always exercised every day, and snowboarded and surfed on the weekends.  Couple those activities with relatively good diets, and I should be the postercild for "Healthy (older) Boy" of the year. 2014 didn't seem to end that way, but on the very positive side of all of this, 2014 is now way back in the rear view mirror.  

Tags: sales productivity, Sales Optimization, Sales Best Practices, sales and marketing best practices, sales effectiveness, sales enablement, sales planning, sales optomization, sales management boot camp, sales culture