The Zen of Snowblowing & Selling

While I must admit that I'm no longer at the hill at 7:15 AM waiting for the lifts to open at 8:00, I'm always excited about being on the snow, I love snowboarding for its rhythm and its process of using the entire slope and the woods. I've been skiing since the age of 5, shifting to riding at 50 and have never had a bad day of being on the hill. 

What I've also discovered over decades of New England winters and especially this one, is that I also really love the rhythm and the process of shoveling snow especially with my snowblower. 

 

There's a particular kind of satisfaction that comes at 6:30 on a Vermont or NH winter morning, standing at the top of my driveway with my snowblower humming and looking out at inches of fresh snow and thinking through how I'm going to attack the snow given its depth, wind and consistency, and then quickly figuring out:  "I've got a plan for this".   

Most people see snow removal as a chore. Not me:  First, I like the solitude...even given the noise of the Ariens.

I also love both the science and the Zen of snow blowing as my personal masterclass in process, the exactness of the timing plus the metrics of forecasting when I'll need to clean the driveway again.  Not surprisingly those are the exact same disciplines that I see in my "A'" and "A+" level salespeople and especially in their managers.

 


Reading the Conditions Before You Move an Inch

The first mistake an amateur makes with a snowblower is firing it up and just charging forward. The professional pauses.  You first need to discover and figure out what you're dealing with.  

  • How deep is it? Depth determines your pass width and your engine load. Six inches of fluffy powder is a completely different problem from six inches of dense, wet, snow like we had last week that packs like concrete. Get this wrong and you'll jam the auger within the first fifty feet.  I'm pretty good at this but also managed to go through 2 sets of sheer pins not realizing that the stone wall had toppled over.

  • What's the water content? Light, dry snow from a cold-air storm throws beautifully and 10 feet. Heavy, wet snow from a warm front is another animal entirely: it clumps, it clogs, it requires slower passes and more deliberate technique. The same volume of snow can take twice as long depending on density.

  • What's the wind doing? This is the variable most people ignore, and it's the one that will undo all your work if you're not paying attention. Blow directly into the 55-mph wind like we had last week and you'll be wearing everything you just cleared. You have to angle your chute, work with the wind direction and sequence your passes so the wind is always working for you and never against.
  • What time of day is it? If the town snowplow hasn't come down your road yet, don't clear to the edge of the street...and never get on the wrong side of the snowplow driver!  

The discipline here is the same as it is in Sales. First "Qualify" and then go through a detailed "Discovery" taking in the full picture before any actual selling or even demoing begins.  Rushing a demo, never works!
 

The Plan: Zones, Sequences, and Passes

A good snow removal plan starts with stages. The driveway is not one stage; it's a set of adjacent steps that have to be solved in the right order...exactly the same as in a funneled step-by-step sales process.

You start where you have the most room to throw. You work from the center out or from the far end back toward the garage, depending on where the snow has to go. My approach to the tight driveway at the NH beach is totally different to the tightly angled and purposefully pitched driveway in VT. I need to think three passes ahead because each pass affects the geometry of the next one and most importantly where the discarded snow is going to sit especially important in January and February.  This is systems thinking. It's the same discipline that makes a sales leader think in terms of pipeline stages, not just racing ahead and getting boxed into a corner.


Great sales, like great snow removal, is a process, not an event!

The single biggest mistake I see in sales organizations at every company I've worked with over thirty years of consulting is that too many salespeople treat each deal as a unique, improvised adventure. They rely on personality, relationships, and luck. They skip the formality of the steps. They don't read the conditions.  They don't listen to the wind and only hear what they want to hear.  

Step One: Read Your Conditions-Qualify the opportunity!

Before you engage a prospect, you need a complete situational read. What is the depth of their problem? Is this a surface pain or something structural?  What's the density: how urgent is it to them, and how much are they emotionally committed to solving it?  What's the wind?  Who in the organization is driving decisions, and which way are the political forces blowing?

Salespeople who skip this step find themselves blowing snow into the wind every single time. They present features to someone who hasn't acknowledged a problem. They pitch price to someone who hasn't committed to a solution. They close too early, or too late.

Step Two: Work the Right Zones in the Right Sequence!

Every complex sale has stages:  Qualify, Discovery, Validation, Discussions, Business Use Case, and Close.  You simply cannot rush someone from Qualify to Close in one pass. You need to work each stage completely before moving to the next and you have to sequence your activities, so each one creates the right conditions for what follows.

In practical terms, this means Discovery is the most critical step in any sales process!  It means validating pain before proposing solutions.

It means building consensus before asking for commitment. Skip a stage and you'll find yourself back at the beginning of the driveway, staring at a pile of snow you created by working out of sequence.

 

Step Three: Tools Matter and So Does Knowing How to Use Them!

I own a variety of shovels, ice choppers, roof rakes and a couple of Ariens'. I know exactly which one to use and when.  Plus, I have a seasonal deal with the two high school brothers three houses down the road in NH for those times I'm not at home.  

The best salespeople have a full toolkit and deploy the right instrument at exactly the right moment. Discovery Checklists, Business Use Cases, ROI Calculators, Email Templates, and Sales Playbooks all garaged perfectly in customized CRMs, which are not just reporting tools, but a navigation process instrument that tells you where you are in the process and with AI, what tool to pick up next.

 

Step Four: Forecasting Is Everything!

Here is where most sales organizations fall apart, and where the winter weather analogy is most honest.

When I'm clearing the driveway in a storm that hasn't stopped like the two we have had this February, I'm constantly forecasting: How much more is coming? Is the temperature dropping, which means it'll get lighter and easier, or rising, which means it'll get heavier and colder? Do I clear it all now or come back in three hours for a second pass?  

Sales forecasting requires the same real-time recalibration. A deal at 75% confidence in the pipeline isn't there because someone typed a number; it's there because you've mapped the buying criteria, confirmed the budget, identified the decision maker, and established a timeline. It's there because you've read the depth, the density, and the wind.

The math of a sales forecast should be a product of process discipline, not optimism which is a condition brought about by "happy ears".  Every deal in your pipeline should be able to answer three questions: What specific action has the prospect taken to advance this? What's the next agreed-upon step with a specific date? What's the condition that could cause it to stall?

If you can't answer those three questions, that deal doesn't belong at the percentage you've assigned it.


The Satisfaction of a Clean Run

There's something deeply satisfying about finishing a well-executed driveway. The edges are clean, the snow is stacked where it should be, there are perfect rows left across the driveway, and you've accounted for the fact that it's still snowing lightly and you'll need to do one more pass at in six hours.  

The same satisfaction is available in everything about sales, but only if you treat it as a process worth mastering and not just a chore to be done. Plan before you move. Read the conditions. Work the right zones in the right sequence. Use the right tools. And forecast based on facts, not feelings.  

 

New England winters are unforgiving if you don't have a process to attack the snow!  So are your quarterly numbers!  

Have a great day selling today!


Jack Derby is the founder of the Derby Entrepreneurship Center at Tufts University and Managing Partner of Derby Management, a 30-year-old Boston-based management consulting firm specializing in business strategy and the science of sales and marketing. He teaches Sales and Marketing at Tufts and is the author of "The Marketing of Me" and a series of how-to guidebooks on "Writing the Winning Sales Plans" and "Writing the Winning Business Plans".

 

Now's THE Time to dive into your business planning for what lies ahead in 2026!

Think about taking a full day in early April to commit to updating your Sales Playbook for the balance of 2026.  Just connect with me at jack@derbymanagement.com, and we can discuss a few ideas.   

"Writing the Winning Sales Plan"
"Writing the Winning Business Plan"
www.derbymanagement.com
Derby Entrepreneurship Center at Tufts. 

 

 

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Tags: Sales Optimization, Sales Best Practices, Sales Management Best Practices, Sales quota, Derby Entrepreneurship Center, 2026 Sales Planning, 2026 Business Planning, 2026 Marketing Planning

Forecasting Without the Groundhog! 8 Non‑Negotiables forSales Leaders

 

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Tags: Sales Optimization, Sales Best Practices, Sales Management Best Practices, closing sales, Sales quota, Tufts Entrepreneurship Center, Derby Entrepreneurship Center at Tufts, 2026 Sales Planning, 2026 Business Planning, 2026 Marketing Planning

Sales Principles of Sun Tzu in an AI World

During a "normal" non-Summa' work week, I spend 20-25 hours in traffic commuting from the NH Beach to  the Boston office or to Tufts. It is what it is in America's worst city for traffic and accidents.  In the world of "Things That You Don't Need to Know", Boston drivers are 244% more likely to get into a collision than the national average. This year for me has been especially "interesting" with 24,000 miles added on already through July  plus a major repair caused by my losing argument with a concrete post in the Tufts parking lot.  

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Tags: Sales Optimization, Sales Best Practices, Sales Management Best Practices, Derby Entrepreneurship Center, 2025 Business Planning, 2025MarketingPlanning, 2025SalesPlanning

Friday the 13th...and other myths...especially about Sales


Actually, the origins of Friday, the 13th are complex, a mix of both realities and myths:

The date itself is an extension of the fear of the number 13, known as paraskevidekatriaphobia, which was heavily popularized by fiction writers back to the 19th and 20th centuries and extending, of course, by our own love of the 1980 horror flick, Friday the 13th...and its many haunting extensions. 

 

 

The date is shrouded with many myths...or at least unknowns.  There's the actual number 13 traced back to several sources such as Judas who supposedly was the 13th guest at the Last Supper before betraying Jesus. In medieval times, the actual day of Friday was thought to be an unlucky day to begin any important work.   

The reality is evidenced in events such as that on Friday, October 13, 1307, King Philip IV of France ordered the mass arrest of the Knights Templar. Hundreds of these powerful medieval knights were imprisoned and many were later executed.

With that as background, and since, in fact, it is Friday, the 13th, let me shift to the many myths surrounding the profession of Sales since most of these end up costing salespeople unnecessary time, but more importantly are on the wrong side of the equation for building trust and value creation with the prospect.  

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Tags: Sales Optimization, Sales Best Practices, Derby Entrepreneurship Center at Tufts, 2025 Business Planning, 2025MarketingPlanning, 2025SalesPlanning

Time for Grades, Scorecards & Sales KPIs

Nothing is more definitive than the scorecard at the end of the season for any professional sport. Right now, with the wicked one-point loss for the Celtics to the Knicks on Wednesday night, they're in a tough come-from-behind situation for Saturday afternoon's game at MSG. The absolute metrics of the losses are bad enough, but the giving up of 20-point leads in both games says that there's something terribly wrong with the team.   Metrics tell it all...all the time!

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Tags: Sales Optimization, Sales Management Best Practices, Derby Entrepreneurship Center, 2025 Business Planning, 2025MarketingPlanning, 2025SalesPlanning

Dan Tyre's Rules for Sales Success

I've been involved with HubSpot and therefore with Dan Tyre since the beginning;

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Tags: Sales Optimization, Sales Best Practices, Sales Management Best Practices, Sales quota, Derby Entrepreneurship Center at Tufts, 2025 Business Planning, 2025MarketingPlanning, 2025SalesPlanning, Dan Tyre

Sales & the Zen of Cabinet Making

For a salesguy, yesterday for me was a perfect day!

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Tags: Sales Optimization, Sales Best Practices, Sales Management Best Practices, HubSpot Tips, 2024 Sales Planning

I love dark days and black ice!

I've lived in Vermont for a very long time.  At various times, that has been for a few years, but most of the time, it's back and forth every week driving the triangle between my tiny VT town of 729 people, the NH beach where I live, and Boston or Tufts where I work.  A bit of driving, but I love what I do, and as a New Englander, I've learned the realities of living in the winta' with dark days and black ice.  As a snowboarder, I will often meet people on the chairlift on one of those very few perfect blue-sky days who would talk about how wonderful it would be to live full time in Vermont. Since I've done that twice in my life-plus my family has lived in this valley for 7 generations-I always point out with my best artificial Vermont accent... "looks beautiful today on a perfect Saturday with beautiful people on the slopes, but it ain't this way most dark days in January".

 

 

Gotta Love the Rhythm 

  • There's always the seasonal rhythm, and winta' is always going to be dark and cold in NE!
  • There's also the rhythm of business, and January will always require sales plans! 

Debating the NE winta' compared to the summa' is trivial by comparison to the rhythm of business, but it does provide a healthy if slightly tedious conversation path of getting through January and February. My personal attitude is that the weatha' is what it is, and I can either be positive and use my Vermont grandfather's phrase that there's no such thing as bad weatha', only bad clothes, or I can be miserable and grumpy for 25 percent of the year, which is, I remind myself, 25% of my life.  I choose to be positive, so I end up burying myself even more intently into our sales and marketing consulting work and into our entrepreneurship center at Tufts.

Thinking through the rhythm of business...

I know from years of data, hundreds and hundreds of company examples and thousands of salespeople, that everything we put into detailed tactical planning in January and February will pay off in the second quarter, which I regard as the most important quarter of the year. It's this time of the year in the rhythm of annual B2B sales planning that the large-scale strategies are brought down to the street level by creating detailed monthly and quarterly tactical planning. It's this level of detail that defines every "A" level salesperson.  Those superstars have...

  • detailed week-by-week action plans continuously updated in their CRM 
  • 30-60-90 day Key Account Plans for the 20% of accounts that will bring in 80% of quota
  • detailed playbooks for each of their primary products . 


it's All About the Planning

As anyone knows who has followed this blog for a while, I'm a devoted student of the teachings of Sun Tzu, and as I think about my own planning for the rest of this month even with only a few more days, I am reminded this morning of...

Those who are victorious plan effectively and change decisively. They are like a great river that maintains its course but adjusts its flow...they have form but are formless. They are skilled in both planning and adapting and need not fear the result of a thousand battles: for they win in advance, defeating those that have already lost.

 

I certainly don't have the creds of Sun Tzu or even his ability to put into a few words the summation of his successful battle practices.  Instead, I just updated last year's edition of "Writing the Winning Sales Plan", which you can download by clicking here which will then bring you to our sales productivity web page. 

 

You can download there...or just connect with me at anytime at jack@derbymanagement.com. 

The bottom line for this cold and rainy day in Boston is that if you can prioritize the detailing of creating individual sales plans for your own team members and the creation of playbooks on your own part as the manager, I will guarantee you a successful 2024!   

Have a great day selling today and a superb weekend! 

www.derbymanagement.com  
Derby Entrepreneurship Center@Tufts.

 


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Tags: Sales Optimization, Sales Best Practices, Derby Entrepreneurship Center at Tufts, 2024 Sales Planning, 2024 Business Planning

We Just Need to Get Along Together !

First, and most importantly, please have a wonderful, warm and safe holiday!  I'd like to thank you for your support, your notes, and the agreements...and disagreements... with my weekly ramblings.  Hopefully, there have been a few takeaways this year that you've been able put to use to increase your own sales and marketing productivity, which brings me to today's subject of "just getting along".  

-This is not about the wars, since neither I nor you can make much of an impact.
-This is not about the backstabbing of the self-righteous Washington politicos.
-This is not about troubled personal relationships.  Fixing Washington might be easier.

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Tags: Sales Optimization, Sales Best Practices, sales and marketing best practices, marketing effectiveness, business planning, 2024 sales and marketing best practices

The Rubber, The Road & The Days

  • The Days are now only 17 real selling days left in the year.  
  • The Road is a choice to focus on either new logos or upsell/crossell.
  • The Rubber is getting to Quota & President's Club
I trust you had a wonderful Thanksgiving!  Family, friends and a bit of well-deserved time off not complicated by gifts and pressured only by Mom's Rule of no politics at the dinner table.   Always a great holiday, plus this past weekend seems to indicate very solid retail performance.

Unless I'm deep in the lower half of my sales funnel with deals I've been working on since late September and October, right now, I'm totally focused on upselling existing customers with additional solutions. 

For me, it's a simple equation built around having only 17 available days and being a trusted partner or strategic advisor to our existing customers.  

 

 

A fun example of upselling occurred with me on TDay morning when I showed up exactly at 10:30 at the country club as instructed to pick up the mostly cooked bird and the 6 sides of vegetables, potatoes, and everything else down to the butter and the cranberry sauce.  Greeting me was the club manager, the chef and two other smiling employees who were there to load everything into my car, which I thought was "very nice" of them to do.   Then the manager asked me:  "We also have a very nice wine selection to go with your wonderful dinner", as he pointed to a table of various wines grouped by price at $20, $30, $40 and $50 a bottle.   

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Tags: Sales Optimization, Sales Best Practices, Sales Management Best Practices, Sales quota, Derby Entrepreneurship Center at Tufts, 2023 Business Planning