A couple of times a week, I stop by Honovan's Cleaners to drop off laundry. Right around the corner, Honovan is the epitome of uber customer satisfaction. Open 12 hours a day, six days a week, she accommodates everything that I could possibly need.
I don't want to be bothered with tickets, so years ago, Honavan simply told me "no tickets". I don't want to wait in line. Simple solution for Honovan was to give me a laundry bag. I mentioned to her that I loved the fact that she opened, at 6:30 and then complained that the shoe repair store didn't open until 8. That day, Honovan became the drop off place for the shoe repair guy. Not satisfied with just laundry, shoes and, of course, alterations, a few years ago, she expanded to do the commercial laundry for many of the hotels in the Back Bay.